Included in every plan · from CA$29/mo

Chasing late invoices
without the awkward call.

Three reminders leave on their own at 7, 15 and 30 days past due — a real email to your client, plus an internal task so you know what went out. The 60-day formal demand stays in your hands.

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/ the schedule

Three automatic, one deliberate

7

days past due
Automatic
A polite nudge

Most late payments are simply forgotten ones. A short, friendly email with the invoice and the payment link recovers a good share of them without any awkwardness.
15

days past due
Automatic
A firmer follow-up

The tone tightens. The email restates the amount, the original due date and how many days have passed.
30

days past due
Automatic
A formal warning

Thirty days late is no longer an oversight. The internal task is raised to urgent so it stops being invisible in your list.
60

days past due
You trigger it
Formal demand — you decide

A formal demand for payment carries legal weight in Quebec. It is written and ready, but it never leaves on its own: you trigger it deliberately, or you pick up the phone instead.

Why the last one is not automatic

A formal demand for payment is a legal instrument in Quebec — it sets a deadline and announces what follows. Software that mails one on your behalf, on a timer, is software that commits you without asking. The letter is written and ready; the decision to send it is yours.

/ how to set it up

Five minutes, once

Turn reminders on

Settings → Reminders. One switch. Off by default, because nobody should start emailing your clients without you saying so.

Check the impact first

Before you flip it, an impact panel lists exactly which invoices would be chased and at which stage. Invoices whose client has no email address are flagged separately.

The first two go out on their own

At 7 and 15 days past due, a real email reaches the client and an internal task lands in your list. You see what left, and when.

Day 30 raises the priority

Same mechanism, firmer wording, and the internal task is marked urgent.

You decide on the formal demand

The 60-day formal demand is written and waiting, but it is never sent automatically — that decision stays yours.

/ the safeguards

What stops it going wrong

Never the same email twice

Each reminder is recorded against the invoice and the stage, with a uniqueness constraint in the database. If the job runs twice, the client still receives one email.

Only the most advanced due stage is sent per run, so an invoice that has been forgotten for months does not receive three emails on the same morning.

You see the blast radius first

Before you switch reminders on, an impact panel lists the exact invoices that would be chased and at which stage. Nothing is guessed, and nothing leaves before you have looked.

Invoices whose client has no email address are listed separately — they would fail silently otherwise, and a silent failure in collection is the expensive kind.

/ faq

Questions about reminders

Is the 60-day formal demand sent automatically?

No, and that is deliberate. A formal demand for payment carries legal weight in Quebec: sending one without a human decision would expose you. The 7, 15 and 30-day reminders run on their own; the formal demand is written, kept ready, and triggered by you.

When exactly do reminders go out?

The internal task is created within the hour. The client email leaves once a day, in the morning, so your clients never receive a collection email at 2 AM. Both are counted from the invoice due date, not from the date it was issued.

Can an invoice receive the same reminder twice?

No. Each reminder is recorded against the invoice and the stage, with a uniqueness constraint in the database. Even if the job runs twice, the client receives one email. Only the most advanced due stage is sent per run, so a very late invoice does not get three emails in one morning.

What happens if the client pays between two reminders?

They drop out of the sequence immediately. Only invoices that are still sent, partially paid or overdue with a balance remaining are eligible, so a settled invoice is never chased.

Can I see who would be contacted before turning it on?

Yes, and you should. The impact panel shows the exact list of invoices that would be chased and at which stage, before a single email leaves. Invoices whose client has no email address are listed separately so you can fix them first.

Do reminders also create work on my side?

Each reminder creates an internal task attached to the invoice, so the follow-up appears in your task list rather than living only in a sent folder. At 30 days the task is marked urgent.

Are the emails written in my client's language?

Yes. A French-speaking client receives a French reminder, an English-speaking client an English one, from the same account and with no second template to maintain.

Which plan includes reminders?

Every plan, Solo included, from CA$29 per month with yearly billing. Getting paid is not an upsell.

Stop writing the awkward email yourself.

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